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What is EasyContact?
EasyContact is an email marketing tool that allows users to create and send graphically rich and compelling HTML emails in just a few simple steps. Combining professional-looking HTML email templates with campaign management tools, EasyContact provides an enhanced option for users to communicate with their customers.
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How does EasyContact work?
EasyContact is a web-based application that allows you to create and launch email campaigns. No software needs to be downloaded or installed on your computer. Please be aware that EasyContact is not to be used for Spamming purposes.
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Why would I choose EasyContact over other email marketing solutions?
EasyContact is easy to use, even for users who have no HTML experience or those who have never used email marketing before. The Email Wizard will guide you through the process of setting up an account, creating and sending an email message and managing your email addresses. But don’t take our word for it. Find out which EasyContact Plan best suits your needs and your budget.
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Do I need to know HTML to create an email?
No. The application is based on a simple step-by-step process allowing you to create an email and set up a mailing list without any knowledge of HTML.
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In what circumstances will I be required to provide credit card information?
No credit card is required for the Free 60 Day Trial. If you sign up for any of the new EasyContact Plans, you will be prompted to provide your credit card when you sign up.
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How do I set up my EasyContact account?
It is easy to set up your EasyContact account. Our email Wizard will help you through the easy step-by-step process. Simply:
1. Add your email address from which you intend to send your email campaigns from
2. Enter your company contact information (phone number, address, email address etc.)
3. Start creating email campaigns
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How do I import my list from Outlook?
When importing contacts you must ensure the list is in a suitable file format, EasyContact accepts .csv (Comma Separated Values).
To export contacts from Outlook:
Open Outlook and click ‘File’, select ‘Import and Export’. Next you need to select ‘Export to a File’, choose “Comma Separated Values (Windows)”, next choose the location where you would like the file saved to, click ‘Do Import Duplicate Items’, pick ‘Contacts’ from the drop down that will appear showing your tree structure of folders then click ‘Next’.
Now your file is ready to be imported into EasyContact. To do this click on ‘Browse’, and select the CSV file on your computer that you wish to upload, then click the ‘Upload’ button.
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What happens to my list after I upload it?
Your email addresses are safely stored on our servers, protected by the best firewall and security measures available and only you will be able to access it with your login and password. EasyContact will never share, rent or sell your list.
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Can people automatically unsubscribe from my list?
Yes. Our process is automated, so a person can simply click the 'unsubscribe link’ in the footer of your email and they will be automatically blocked from future emails.
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What is an email campaign?
A campaign is an email newsletter sent to one or more email addresses at one time.
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How do I schedule an email campaign?
To send an email campaign, indicate the date and time that your email should be sent and enter the subject line you want your subscribers to see.
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Do you provide information on bounced emails?
Yes. We have a bounce management feature that allows you to see if any of the email addresses you have sent emails to have bounced. You can then easily delete them from your contact list.
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Can I send emails using any email address?
Yes. EasyContact enables you to use any email address to send an email campaign from.
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Is there any limit on the number of email addresses (contacts) I can send to in a single email campaign?
Yes. The number of email addresses you can send to in a single campaign is dependent upon the pricing plan you are on. There are some conditions that address the use of EasyContact for the purposes of spam and other types of inappropriate email marketing activities. Please consult the End User License Agreement End User License Agreement for details.
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What is Intelli-Read? What is READ reporting?
Intelli-Read allows you to see how many people read your email and the amount of time it was read. However, Intelli-Read data is not available from some email systems.
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Why did EasyContact change their plans? What are the new EasyContact plans? And how does the billing work?
Here at EasyContact, we are constantly looking for new ways to meet our customers’ needs. That’s why we’ve created new plans. Plans that will let you reach more customers than ever before. With any of our new EasyContact plans, you can send unlimited emails to a limited number of email addresses for one low monthly fee. See the chart below for more detailed information.
Please note that Deluxe strictly enforces the Spam Policy and End User License Agreement. Any party conducting campaigns that constitute SPAM will have their EasyContact service suspended.
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How do I change Pricing Plans in EasyContact?
You can change Pricing Plans at any time. To change plans, follow these three easy steps:
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Log in to EasyContact
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Click the "Change Billing Plan" at the top of the page
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Your current plan will be checked. Click on one of the other plans and click “Apply”
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OR call 1.888.740.0552 and press 1 to speak with our sales team
If you are changing from one plan to another in the middle of a billing cycle, you will be charged according to your old plan until the new plan officially takes effect.
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Will EasyContact work with my internet browser?
EasyContact works best with Internet Explorer 6 and up, as well as with Firefox 2.0 and up.
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To enjoy the full benefits of email marketing, start using EasyContact by Deluxe today.
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